Privacy Policy

Last updated August 20 2020

INTRODUCTION

Thank you for choosing to be part of our community at Coregrade Solutions (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you visit our website https://www.coregradesolutions.com https://www.coregrade.co, https://www.esupport.ng (“Sites”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our site and our services.

This privacy policy applies to all information collected through our websites (such as https://www.coregradesolutions.com, https://www.coregrade.co, https://www.esupport.ng), our mobile apps ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

TABLE OF CONTENT

  1. What constitutes your consent?
  2. What information do we collect?
  3. The purpose of collecting this information
  4. The technical methods used to collect and store information
  5. Do third parties have access to your information?
  6. Governing principles of data processing
  7. How do we keep your information safe?
  8. What are your privacy rights and the available remedies in the event of violation of the privacy policy?
  9. The time frame for remedy
  10. Exclusion clause.

WHAT CONSTITUTES CONSENT

The following shall constitute your consent to permit the collection and use of some personal data (cookies) required for the operation of our Sites:

  • In the case of information required for authentication and authorization purposes, which are required for the delivery of our services and the performance of our contractual obligations, consent is deemed to be given when you provide those information as requested in the appropriate input fields on our Sites.
  • In the case of personal information or data required for any purpose other than the above, consent is deemed to be given when you accept the use of them or modify our use of them in the Consent Manager, following a specific request for such permission which shall be displayed conspicuously on our Site upon your first visit.

WHAT INFORMATION DO WE COLLECT

Information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

THE PURPOSE OF COLLECTING THIS INFORMATION

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account and/or ticket creation and logon process [with your Consent]. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. This information are also used for verification, authentication and authorization of the user as required by the operation of our Sites.
  • To protect our Sites [for Business Purposes and/or Legal Reasons]. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
  • To send you marketing and promotional communications [for Business Purposes and/or with your Consent]. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time. However, as the last update to our policy, we do not have any such arrangement in place with any third party marketing partners with whom we share the information of the users of our products and visitors to our websites for Business Purposes. Please refer to this Policy regularly for any update.
  • Deliver targeted advertising to you [for our Business Purposes and/or with your Consent]. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy.
  • To send administrative information to you [for Business Purposes, Legal Reasons and/or possibly Contractual]. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • Fulfill and manage your orders [for Contractual reasons]. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
  • To post testimonials [with your Consent]. We post testimonials of our products and services on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us  and be sure to include your name, testimonial location, and contact information.
  • Request Feedback [for our Business Purposes and/or with your Consent]. We may use your information to request feedback and to contact you about your use of our Sites.
  • To enforce our terms, conditions and policies [for Business Purposes, Legal Reasons and/or possibly Contractual].
  • To respond to legal requests and prevent harm [for Legal Reasons]. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

TECHNICAL METHODS USE FOR COLLECTING INFORMATION

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where, in our opinion, we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

GOVERNING PRINCIPLES OF DATA PROCESSING

The governing principle of our use and processing of personal information and data is fairness to the users of our services, equity and good conscience.

We fully appreciate the importance of the personal information that are relinquished when you use our Sites and we exercise optimum diligence in their use and storage to secure them against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements.

Therefore, in accordance with the above, personal data and information are collected only to the extent that they are required to fulfill our contractual and legal obligations, legitimate and lawful purpose consented to by the users of our services. And where they are used, after obtaining consent, measures are taken to make these data and information adequate, accurate and without prejudice to the dignity of human person.

The information collected are not stored beyond the period reasonably needed to fulfill our contractual and/or legal obligations.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site [and App]. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the use of the Sites and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us.

WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or modify your preferences as to our use and processing of personal information or terminate previously given right to them from the Cookie/Preference Manager.

You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal. In certain cases, these rights will also constitute the remedy in the event of any violation to your privacy rights.

WHAT IS THE TIME FRAME FOR REMEDY?

Upon notification to us of a perceived breach of any of your privacy rights guaranteed under applicable laws, we will consider and act upon such notification and any request in accordance with applicable data protection laws and steps will be taken promptly and within reasonable time to rectify it.

EXCLUSION CLAUSE

Notwithstanding any provision in this document to the contrary, the Company shall not be liable for the violation of the privacy rights guaranteed herein which results from the use of our Sites and services from unsecure environment.

Although we will do our best to protect your personal information in our custody, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment to avoid in-transit interception of data.

HOW CAN YOU CONTACT US?

If you have questions or comments about us or this policy you can get in touch with us.